Social Networking Sites to cooperate with Government on complaint handling

From the DBCDE:  Social Networking Sites have agreed to continue promoting user safety as well as undertaking education and awareness raising about antisocial behaviour online under new guidelines announced by the Prime Minister. The Cooperative Arrangement for Complaints Handling on Social Networking Sites commits companies, such as Facebook, Google (YouTube), Yahoo! and Microsoft, to: Set […] Read more »



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ACMA Consultation: Options for calls to freephone and local rate numbers

From the ACMA:  The Australian Communications and Media Authority (the ACMA) has started a public consultation process to identify the best way to achieve the following objectives: To make calls from mobile phones to freephone (1800) numbers free; To make calls from mobile phones to local rate numbers (13/1300) numbers cost no more than a […] Read more »

Australia does not sign up to International Telecommunications Regulations on Internet Law

From DBCDE: The Minister for Broadband, Communications, and the Digital Economy, Senator Stephen Conroy, today confirmed that Australia will not sign a revised international telecommunications treaty on internet law, as it has the potential to fundamentally change the way the internet operates. Over the past two weeks, the World Conference on International Telecommunications (WCIT) has […] Read more »

Government moves to ensure quality Australian TV content

The Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy, today announced a package of measures to ensure quality Australian TV content. “Free-to-air television plays an important part in our lives, and seeing Australian stories told on TV is vital in reflecting and maintaining our Australian identity, character and diversity,” Senator Conroy said. […] Read more »

ACCC, eBay seek cloud copyright clarity

ITNews reports that eBay has joined Australia’s competition watchdog in urging the Government to iron out technology-specific “anomalies” in cloud copyright law that could harm the development of cloud services. The two organisations are among 181 so far to make submissions to an Australian Law Reform Commission (ALRC) issues paper. Submissions were published yesterday. The […] Read more »

ACCC starts legal proceedings against Harvey Norman franchisees

The Australian Competition and Consumer Commission has instituted proceedings in the Federal Court in Sydney against eleven Harvey Norman franchisees for allegedly misrepresenting consumer rights. The Harvey Norman franchisees are: Avitalb Pty Limited, located in Albany, Western Australia Bunavit Pty Limited, located in Bundall, Queensland Camavit Pty Limited, located in Campbelltown, New South Wales Gordon […] Read more »

Half of internet users unsure if internet content is legal

Nearly half of all internet users are unsure whether the content they are accessing online is legal, Ofcom research has found. However, one in six people online believed they downloaded or accessed content illegally over a three-month period this year. The findings come from the first wave of a large-scale consumer study into the extent […] Read more »

Governments Worldwide Asking Google to Hand Over More Data

15 November 2012: There is more uncomfortable news for people concerned about information security and the privacy of their e-mail accounts after the F.B.I. investigation that led to the resignation of the C.I.A. director, David H. Petraeus. The New York Times reports that the number of government requests to Google to hand over user account […] Read more »

ACCC commences first public consultation on NBN Co Special Access Undertaking

The Australian Competition and Consumer Commission today released the first consultation paper on the Special Access Undertaking (SAU) lodged by NBN Co on 28 September 2012. If accepted by the ACCC, the SAU will be a key part of the framework that governs the price and other terms upon which NBN Co will supply services […] Read more »

ACCC publishes the list of POIs to the National Broadband Network

The Australian Competition and Consumer Commission has today published a list  setting out points of interconnection to the National Broadband Network (NBN) as required under section 151DB of the Competition and Consumer Act 2010 (CCA). An NBN point of interconnection (POIs) is the location where retail service providers can connect to the NBN to provide […] Read more »

2GB breaches privacy provisions of code

30 October 2012:  The licensee of Sydney Radio station 2GB, Harbour Radio Pty Ltd, has been found in breach of the the privacy provisions of the Commercial Radio Australia Codes of Practice Act 2011. The Australian Communications and Media Authority (ACMA) found that the broadcast on the Ray Hadley Morning Show on 25 November 2011 of a […] Read more »

TIO releases 2011-12 annual report

29 October 2012:  The Telecommunications Industry Ombudsman has released their 2011-12 annual report.  The report has revealed that, overall, there has been a decrease in the amount of telecommunications complaints made to the TIO compared to last year.  However, the report does show a slight increase in the amount of complaints regarding mobile phone services. […] Read more »

ACMA action against Tiger Airways breach of the Spam Act

25 October 2012:  The Australian Communications and Media Authority (ACMA) has accepted and an enforceable undertaking form Tiger Airways Holdings Ltd, as well as payment of a $110 000 enforcement notice from its subsidiary, Tiger Airways Pty Ltd, for failure to unsubscribe customers from its email marketing. Tiger failed to unsubscribe a number of customers despite […] Read more »

Government releases mandatory data breach notification discussion paper

17 October 2012:  The Federal Government has released a discussion paper on mandatory data breach notification laws.  Such laws would require organisations to notify consumers and the Government when data breaches occur. Mandatory breach notification procedures are in place or being considered in a number of other jurisdictions, including the EU, the UK and Ireland, and a number of […] Read more »

Commerce Commission (International Co-operation, and Fees) Act passes

17 October 2012:  The New Zealand Commerce Commission and Australian Competition and Consumer Commission have announced the passing of legislation arising out of the Commerce Commission (International Co-operation, and Fees) Act. The Act enables cooperation between both agencies on trans-Tasman competition, consumer and telecommunications issues. The Act also provides for renewal of the Commerce Commission’s cooperation arrangement […] Read more »